Mission Statement
Technology at Columbia College will be structured and supported to provide the highest quality technology-based services, in the most cost-effective manner, to facilitate the College mission as it applies to student success, faculty instruction, faculty and staff support, administrative functions, and community service.
General Information:
Technology/Media Services is located on the lower floor of the Tamarack Hall. Scheduled hours are Monday through Friday from 7:30 a.m. to 4:00 p.m. Technology/Media Services is closed on weekends and College holidays. Summer Session days and hours are Monday through Thursday 7:00 a.m. to 5:30 p.m.
Department Services:
Classroom Equipment: Most classrooms are equipped with basic items such as an overhead projector, projection screen, computer, and document camera. A more complete inventory of media equipment is available on request. If a classroom or other facility does not have an item of media equipment that is needed, contact Kevin Granandos at granandosk@yosemite.edu (209) 588-5123. Technology/Media Services is staffed from 7:30 a.m. to 4:00 p.m. Monday through Friday. Requests should be made as early as possible to avoid conflicts in scheduling and availability.
Requesting a Media Setup:
To schedule a Media setup contact the Administrative Technician at (209) 575-6100. The Administrative Technician will make a media reservation with all the requirements. To request additional equipment for a classroom please contact Kevin Granandos at granandosk@yosemite.edu a minimum of 24 hours advance notice. Kevin Granandos can also be reached at (209)588-5123
Telephones:
If you need assistance using the campus telephones, please call ITServiceDesk, (209)588-5385
Reporting a Technology or Media Problem:
To report a technology problem please contact one of the following numbers:
| Dir. of Technology & Media Services | (209)575-6956 |
| Hardware or Software Support | (209)588-5221 |
| Voicemail, Email and Phone Support | (209)588-5124 |
| Media Services | (209)588-5123 |
Technologies provided by YCCD District offices:
Much of the technology in use at Columbia College is provided by the Yosemite Community College District IT department, such as the installation and maintenance of the Ellucian Colleague system, networking, email, VOIP phone system, voice mail, web hosting and many more software applications.
The Columbia technology department does on-site install and maintenance of the networking and phone systems in conjunction with District networking staff. The on-site support for district provided technology further ensures support is readily available for increased stability and reduced downtime during a hardware failure.
The District is transitioning from the Blackboard Learning System (LMS) to the Canvas Learning System. Blackboard and Canvas are hosted thorough a contractual agreement with the District Offices. The Blackboard and Canvas learning systems are monitored and maintained hosting services including nightly backups of all data; the District IT department maintains the connection between Blackboard, Canvas and the Ellucian colleague system. Columbia College instructors maintain their own course content. Canvas will be replacing Blackboard after Spring 2017. Canvas will be the only LMS being used as of Summer 2017.
The Technology and Media Services department does not support Blackboard or Canvas learning system products and cannot support development of class shells or course content. Faculty members requiring help with Blackboard or Canvas should contact the ITC at (209) 588-5011.
